Customer Testimonials

Great experience with Baylor. Was upfront and real about everything & great communication. Also Kiyana in the service department was amazing to deal with.

I love Rountree Moore Kia in Lake city! Always a great experience with Kiyana who is so helpful and friendly! My car always comes back better than ever!

Kayli Alvarez did an amazing job helping me get into my new car. She was very helpful and very knowledgeable about the process. I will definitely be returning to her for another purchase in the future.

Quick, friendly, and always keep you informed of vehicles progress. I also like how they don't try to push extra services on you.

First off they sold me my suv a little over a year ago horrible intrest rate and tacked on an extra 6k of bs I didnt even want. I went in to give them a second chance and I shouldn't have the sales guy was extremely pushy and dismissive on what I wanted. Ran my credit even though he knows he shouldn't have because I already had a pre approval through my credit union. Told me I needed to trade in my other vehicle not the one I wanted to get out from under on and told me ... Read More

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Google - Oct 10, 2026

First off they sold me my suv a little over a year ago horrible intrest rate and tacked on an extra 6k of bs I didnt even want. I went in to give them a second chance and I shouldn't have the sales guy was extremely pushy and dismissive on what I wanted. Ran my credit even though he knows he shouldn't have because I already had a pre approval through my credit union. Told me I needed to trade in my other vehicle not the one I wanted to get out from under on and told me well your partner should understand and give up the car its in your name thats not the point that vehicle is 6 mos away from being paid off NO SIR not happening... then told me I needed a co signer so I asked the credit union rep that was handling my loan and she said I DO NOT and I even showed them the email and they came back with some sneaky bs again NO SIR not happening. I had been on the phone with the rep in my pocket so she can listen and when I got back on phone with her she told me to leave and I did.... NEVER AGAIN WILL I BE BACK THERE

Truly appreciate Baylor and all staff involved for working out a deal to get my family into a brand new car. I recommend this place.

I normally do not do bad reviews, but if I can save just one person from the horrors of this place , I write this. I could write a book on how many unprofessional mistakes, and just downright unacceptable behavior and service from them. I would give them negative stars if I could, as I will be dealing with a vehicle ruined by them and spamming from them for years. I get other people’s emails constantly as they clearly put my information for other people. My car was destroyed by them directing the AC drain inside my car and creating ... Read More

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Google - Oct 6, 2026

I normally do not do bad reviews, but if I can save just one person from the horrors of this place , I write this. I could write a book on how many unprofessional mistakes, and just downright unacceptable behavior and service from them. I would give them negative stars if I could, as I will be dealing with a vehicle ruined by them and spamming from them for years. I get other people’s emails constantly as they clearly put my information for other people. My car was destroyed by them directing the AC drain inside my car and creating a moldy swamp inside it. They refused to fix it until I contacted Kia and Morgan group directly. They did something to my brand new engine and suspension to make me come back for repairs. Absolutely the worst dealerships I have ever experienced, and I’ve dealt with some sleezy ones. I’d rather go back to them! Save yourself and run!

Took my Telluride into the Service Dept as soon as I arrived and finished the work exactly on time. Excellent customer waiting area, coffee and restrooms.

Just called to inquire about a car that I saw online and the sales person was very rude.

Exceptional experience got me into a car with all my credit issues. Ask for Mel, she’ll take good care of you!!!

Mel was amazing! I highly recommend going and visiting her for a brand new ride!!!

Great service Destin the sales consultant and Wes the finance manager were amazing to work with

Diamond Smith is an exceptional Service Advisor who goes beyond the call of duty to ensure that she is providing quality service to the customers and serving as a representative of the company with the highest ethical standards. Thank you Diamond for serving me.

Excellent service all around during the purchase of my vehicle! I highly recommend Peyton Newsome as salesman to work with because he really worked easily with me and knew what I wanted and made it happen!!

The service department is great, from them greeting you to commutation with you wether you stayed waiting for service to be complete or left the vehicle, very thorough in explanation of services and if there's an issue found when performing service they will provide options for correcting with detailed invoices and arrange transportation if need be, love the work that they do. Do highly recommend this service department.

Won’t fix my vehicle bc I had it three months 🤷🏽‍♂️🤦🏽‍♂️now I gotta fix it bc they won’t traded in a paid off truck btw

We had an excellent buying experience with Rountree Moore Kia's, Mel Howerton. Anyone wanting to buy, any vehicle, you need to go see her. From start to finish she was there. Extremely satisfied and happy with the new addition to our family!

Blake my sales person was amazing the dealership as a whole did a great job!

If there were negative stars I'd choose that. The day of the sales awe man they were so nice and I was sure this was going to be a great experience. Well...Do not buy from this place and definitely not from Josh Lindsey one of the sales guys. They will lie to you just to get the sale. I have left messages, I have called, I even came back to Lake City to get the first oil change and asked about the 2nd key fob then that I was told when I bought the car that I couldn'... Read More

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Google - Aug 28, 2026

If there were negative stars I'd choose that. The day of the sales awe man they were so nice and I was sure this was going to be a great experience. Well...Do not buy from this place and definitely not from Josh Lindsey one of the sales guys. They will lie to you just to get the sale. I have left messages, I have called, I even came back to Lake City to get the first oil change and asked about the 2nd key fob then that I was told when I bought the car that I couldn't get it because the shop was locked up on that Sunday afternoon when we bought the car. I was told when I drove all the way back to Lake City for the 1st service by Josh and the guy Bull in the service department that they would get it handled for me and for my convenience they would see about doing it back in Tallahassee at the Tallahassee Dodge place since it is a Morgan Group Dealer also. That the key guy makes his rounds and they would get it scheduled and get me a new 2nd key fob made. This has been months now. I'm about ready for a 2nd service and still.... Haven't heard a word. Patrick Lewis

Bought my first car here back in 2017, service was great, they made me feel welcomed. Came back recently several times and any time I asked if they had EVs they didn’t have the one I was looking for or they would push hard to get me to buy a car I didn’t want. Also every time I asked basic questions about Electric Vehicles they could never answer my questions such as driving range, charge time, how much horsepower the car has. The last time I came to this location they were rude, and instead of causing a scene ... Read More

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Google - Aug 22, 2026

Bought my first car here back in 2017, service was great, they made me feel welcomed. Came back recently several times and any time I asked if they had EVs they didn’t have the one I was looking for or they would push hard to get me to buy a car I didn’t want. Also every time I asked basic questions about Electric Vehicles they could never answer my questions such as driving range, charge time, how much horsepower the car has. The last time I came to this location they were rude, and instead of causing a scene I chose to respectfully walk out while one of the managers condescendingly talked down on me so everyone in the building can hear. If you tell them no be prepared to be treated like garbage

After a rollercoaster terrible experience at another local dealership, I went to Rountree Moore Kia. I was instantly treated like family and they listened to all of my concerns and helped me get the perfect car for my situation! I LOVE my 2026 KIA L5 GT Line! Highly recommend Mrs. MEL & Rountree Moore Kia!! Heather A. Raulerson

There are some people you meet who leave a lasting impression on your heart, and Mel Howerton is absolutely one of those people. 🖤 This was my first car-buying experience in my entire life, so naturally, I had a lot of emotions and a lot of questions. I honestly didn’t know what to expect. But from the very beginning, Mel looked at me and said four simple words that I will never forget; “I got you.” ….And she did!!!!!🖤 Those weren’t just words. Mel followed through on every single one of them. She was patient with me, caring, honest, ... Read More

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Google - Aug 18, 2026

There are some people you meet who leave a lasting impression on your heart, and Mel Howerton is absolutely one of those people. 🖤 This was my first car-buying experience in my entire life, so naturally, I had a lot of emotions and a lot of questions. I honestly didn’t know what to expect. But from the very beginning, Mel looked at me and said four simple words that I will never forget; “I got you.” ….And she did!!!!!🖤 Those weren’t just words. Mel followed through on every single one of them. She was patient with me, caring, honest, reassuring, and genuinely made me feel like I wasn’t just another customer walking through the door. She made me feel like a person who mattered. Buying your first car is a pretty big deal, and having someone like Mel beside me through that experience made it something I will always remember. She never made me feel embarrassed for asking questions or overwhelmed by the process. Instead, she made me feel confident and cared for every step of the way. Mel is beautiful inside and out, and her heart shines through in the way she treats people. She didn’t just help me find a car—she helped me through a milestone in my life, and she did it with kindness, compassion, and integrity. Mel, thank you from the bottom of my heart. 🖤 You told me from the beginning, “I got you,” and you absolutely followed through. I will always be grateful that you were the person standing beside me for my very first car-buying experience. I drove away with a beautiful car, but more importantly, I drove away knowing that there are still genuinely good people in this world. If you’re looking for someone who will truly take care of you, listen to you, and treat you like more than just a customer, go see Mel Howerton. She is truly one of a kind. 🖤

Peyton Newsome is the man! I could tell from the moment I met him he was a seasoned professional salesman. If you are looking for a new car you can't beat the styling, handling and power of the Kia Line up. Backed by 10 year 100,000 mile warranty from the factory and a lifetime warranty from the dealer how can you lose. Mike Kelley the Store Manager made the process effortless. Not a lot of back and fourth just a good deal and love the car! Highly Recommend Lake City Kia. Go see Peyton Right Away

Awesome place and helped me get a great vehicle 😊💯💪🏾

Hey, I just wanna give an excellent review to Baylor and the Kia staff. Baylor was really wonderful to work with and a very straightforward and honest guy. He worked hard to get me a great deal and even had a couple of discrepancies with my vehicle and he went above and beyond to get them fixed. I am very satisfied and would recommend anyone to go see Baylor and the Kia team. Thank you so much, Kia.

Baylor and Blake were my sales people and they absolutely amazing love this thing!

I'd bought a GMC pickup from them back in 2006 and recently had the windshield replaced in my 2012 KIA Optima. These people are courteous, polite and efficient in what they do. Highly recommend Rountree Moore KIA.

I just want to say this lady is amazing and a breath of fresh air. I reached out to her with no real hope that I could get anything due to several factors. When she gave me some hope, I still had the mindset of ok, great, but it’ll probably be something used. Hopefully it’ll last me. Mel got me into a brand new vehicle and I cried. Being a single mom of 4 has its challenges. I’m glad having a reliable vehicle is no longer one of them. Thank you once again for everything ❤️

Oil change $81.00, utterly ridiculous

Amazing staff! BEST experience I have ever had buying a vehicle. Our salesman Dallas asked what I wanted in a vehicle and when we thought they didn't have "the one" his manager Mike pulled out the big guns and had Dallas bring out "the one!" From the color to the heated seats and an added bonus a moon roof which I secretly always wanted one! The finance guy Wesley explained and answered all of our questions. Kia took very good care of us and we laughed and joked all day. We not only bought a ... Read More

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Google - Aug 3, 2026

Amazing staff! BEST experience I have ever had buying a vehicle. Our salesman Dallas asked what I wanted in a vehicle and when we thought they didn't have "the one" his manager Mike pulled out the big guns and had Dallas bring out "the one!" From the color to the heated seats and an added bonus a moon roof which I secretly always wanted one! The finance guy Wesley explained and answered all of our questions. Kia took very good care of us and we laughed and joked all day. We not only bought a vehicle but we made friends!

Roundtree Moore Strikes again. Purchased a car from Kia , great Subaru Outback and the car is awesome. Paid xx amount of $$ for what they say is dealer prep. Ok, they never caught my wheel stem sensors or windshield wiper fluid sensors being out. When I took it in the 1st time they dented my door. Took it back for 2nd sensor and oil change to be told I will need back brakes. Wait a minute, why did I pay prep? Well the story is it was in limits of what they can sell it as. So now within 7k miles ... Read More

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Google - Aug 3, 2026

Roundtree Moore Strikes again. Purchased a car from Kia , great Subaru Outback and the car is awesome. Paid xx amount of $$ for what they say is dealer prep. Ok, they never caught my wheel stem sensors or windshield wiper fluid sensors being out. When I took it in the 1st time they dented my door. Took it back for 2nd sensor and oil change to be told I will need back brakes. Wait a minute, why did I pay prep? Well the story is it was in limits of what they can sell it as. So now within 7k miles of me having this car I need back brakes. But I just spent about 1500. On prep, car wash ,tires , oil change because they sure didnt run a test on it or would have found sensors out and I wouldn't have a door dent. Anyway yes their reputation does stand with them and its not positive. And let me add they have had my car a week , doesn't take that long to get a sensor. In no way I could understand selling a vehicle that was needing breaks at 7k after purchasing it after spending prep fee. Also lack of communication during this process has been poor. I was warned about all Roundtree Moore dealers and its true. Go somewhere else.

I would like to personally say thank you to Melissa Hoverton , Dallas Humphries, And Wesley (in finance ) for all their handwork and going far beyond our expectations. ♥️

Dallas & Wesley were awesome in helping us with the purchase of our new vehicle from start to finish!

Wesley and Destin were absolutely AMAZING! From the moment we walked into the door our experience was phenomenal!

I'm very pleased with every service and PURCHASE I've had with Roundtree Moore KIA. I feel like part of the family 💕 Straight forward and honest with me every time 💕

My experience was awesome Destin McGee was the best go see him!!

Awesome service my sales consultant was Destin great young man and Andrew the manager was awesome to work with great great service!!!!

Great experience with wesley & andrew at kia. No hassle, helped me all the way, and even took care of me when I came back.

This place was great! Peyton was an amazing salesman. Very helpful and walked me through the whole processes seamlessly. Id recommend.

I went and spoke with Baylor on a random weekday and he came and approached and helped with open arms will definitely be coming back for anything else in the future

I had my first service appointment for my 2026 Kia Sportage and was very pleased with the process. From scheduling to completion of service, everyone was friendly, knowledgeable and professional. I highly recommend!

Bought a used Honda HRV from here and told them before I bought it to check the tire they looked worn, was told inspection was done there good. 2 weeks after I bought it took it to Discount Tire for balance and rotate and tire inspection, 2 tires were in the danger zone and alignment was out, so I had to replace all 4 tires and get an alignment which costed over$1000. So my deal is don't trust this companies inspections they don't do them the way they should and don't care much about customers if they don't care ... Read More

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Google - Jul 15, 2026

Bought a used Honda HRV from here and told them before I bought it to check the tire they looked worn, was told inspection was done there good. 2 weeks after I bought it took it to Discount Tire for balance and rotate and tire inspection, 2 tires were in the danger zone and alignment was out, so I had to replace all 4 tires and get an alignment which costed over$1000. So my deal is don't trust this companies inspections they don't do them the way they should and don't care much about customers if they don't care about the car being right. I have worked on cars for 40 yrs when I was able, so I know very well that this company only cares about PROFITS. It's sad cause the sales girl Alyssa seamed down to earth but the company,,, Not so...Trust me this vo.pany sends emails to get ahold of them but they are just for show, they don't really deal with the issues and the dishonesty of the sale. DONT BUY A USED CAR FROM HERE, it's hard to trust any dealerships anymore because they are about PROFIT not customer satisfaction

Shout Out to Diamond ! Ty for being real being honest and upfront I’ll buy my next Kia from rountree Moore Kia because of the service I received #customerRelationsOP

Very disappointed in this group. We drove from Tallahassee to get a vehicle and the staff was very nice at that time, we signed the paperwork and at the last minute they told us that the second key was locked up and they would look into it Monday. Monday came and went as well as several weeks, no key. Next service was due so my husband drove it to their facility in hopes of getting the key we purchased to only be told that the second key had been thrown away (highly doubt) and that they would get us a ... Read More

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Google - Jul 11, 2026

Very disappointed in this group. We drove from Tallahassee to get a vehicle and the staff was very nice at that time, we signed the paperwork and at the last minute they told us that the second key was locked up and they would look into it Monday. Monday came and went as well as several weeks, no key. Next service was due so my husband drove it to their facility in hopes of getting the key we purchased to only be told that the second key had been thrown away (highly doubt) and that they would get us a new key. Month later and multiple attempts to speak with the salesman Josh Lindsey and the Service Manager with no call backs. We will be making one last trip and then discussing the situation with our attorney friend. Our records indicate 2 keys and that we received 1 of 2 keys. I hate leaving bad reviews but I just wanted others to know so they dont go through this hastle like we have.

We called looking for a new family vehicle and Alyssa helped us get into a new Telluride! Made the experience super easy and hassle free!

Kianna and the service team were great!

I received excellent service from Diamond Smith . She’s a real asset to the company.

Just got a Kia K4 from here, the salesman Baylor was very helpful and helped me and my mother pick out a great car for me to drive to college. Thank you for making the buying experience easy and enjoyable.

I visited the dealership on 06/20/2026 to purchase a new vehicle with my daughter, the sales person look like he wanted to do business, until he got one of the managers, NO BUSINESS CARD just his name, I am sorry I can’t remember, he gave me the impression that he shouldn’t be managing any type of business when he doesn’t want to work with the customer. Without running my credit he gave me a very high price and I just walked away. I don’t see how they have 4.1 star reviews, unless they have their family faking the ... Read More

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Google - Jun 27, 2026

I visited the dealership on 06/20/2026 to purchase a new vehicle with my daughter, the sales person look like he wanted to do business, until he got one of the managers, NO BUSINESS CARD just his name, I am sorry I can’t remember, he gave me the impression that he shouldn’t be managing any type of business when he doesn’t want to work with the customer. Without running my credit he gave me a very high price and I just walked away. I don’t see how they have 4.1 star reviews, unless they have their family faking the reviews. Today my daughter just signed for the same vehicle (2026 KIA Sorento) at another dealership with a monthly payment $300 less that what they say at KIA in Lake City.

Went in for an oil change on a 2025 Niro PHEV with 5300 miles. During the inspection, they noticed my 12v battery was not performing as it should and they warrantied it without question or hassle. The whole visit took an hour and a half start to finish. My only issues with my visit were that I never received the inspection video for the underside of my car and upon receiving my vesicle back there was oil/grease on multiple interior surfaces (door handles, seats etc) This review was edited in response to another maintenance visit following the one mentioned above and ... Read More

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Google - Jun 23, 2026

Went in for an oil change on a 2025 Niro PHEV with 5300 miles. During the inspection, they noticed my 12v battery was not performing as it should and they warrantied it without question or hassle. The whole visit took an hour and a half start to finish. My only issues with my visit were that I never received the inspection video for the underside of my car and upon receiving my vesicle back there was oil/grease on multiple interior surfaces (door handles, seats etc) This review was edited in response to another maintenance visit following the one mentioned above and I have changed my rating according to the situation I am in. I brought my same vehicle as I had a check engine light. It took 4 days to inform me that no mechanics in this dealership have the qualifications to work on my specific issue. I was never told of this in any of my prior visits, but knowing I own a PHEV model that’s one of the first things I should have been informed about. The dealership would not cover the cost of a tow, so I had to drive my vehicle an hour away to the next closest dealership that actually had qualified mechanics. Avoid this place if your PHEV or EV model has potential electrical issues because they will not help you.

A few days ago I stopped in to see a sales consultant that I had spoke to on the phone. I was pretty nervous because I had so many things I needed that I knew it would be a little bit of a challenge.Baylor,(James Duncan) never acted like it was a challenge or difficult,he is a young man that has been raised right. Kind,knowledgeable and caring,it was like talking to a friend. Thank you so much,Baylor for knowing that I would love that car. I would like to also shout out to everyone in ... Read More

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Google - Jun 20, 2026

A few days ago I stopped in to see a sales consultant that I had spoke to on the phone. I was pretty nervous because I had so many things I needed that I knew it would be a little bit of a challenge.Baylor,(James Duncan) never acted like it was a challenge or difficult,he is a young man that has been raised right. Kind,knowledgeable and caring,it was like talking to a friend. Thank you so much,Baylor for knowing that I would love that car. I would like to also shout out to everyone in the office,very kind and respectful. Thank you everyone. Kelly

SERVICE WAS GREAT AT THE COUNTER-GOOD JOB! SHE WAS EXTREMELY HELPFULL. SERVICES WERE COMPLETED IN GOOD TIME AND EFFICIENT. THANK YOU.

Extremely disappointed with this places service team. And kia in general. My 2019 Kia soul with 109,000 miles went in 2 weeks ago for smoke coming out the exhaust, rough idle and acceleration, a/c compressor problems, and transmission issue along with an unbelievable thirst for oil. I’m talking 2 quarts every day with no visible leaks. And all I’ve heard is still waiting on more information. 🤦‍♂️🤦‍♂️🤦‍♂️ don’t buy Kia

THIEVES AND OPPORTUNIST!!!!! We bought a 2023 kia Telluride that had a crack in the bumper. Part of the agreement was that they would fix the bumper and since we lived 3.5 Hrs away it got a $1K approval to get it installed at a dealership near us in Orlando. They gave us the bumper parts all except for the main bumper. We we went to a dealer near us they advised and highly recommended fixing the main bumper bc it was also damaged ( overlooked by rountree) so we got an estimate and I sent that over to rountree. After a few ... Read More

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Google - Jun 9, 2026

THIEVES AND OPPORTUNIST!!!!! We bought a 2023 kia Telluride that had a crack in the bumper. Part of the agreement was that they would fix the bumper and since we lived 3.5 Hrs away it got a $1K approval to get it installed at a dealership near us in Orlando. They gave us the bumper parts all except for the main bumper. We we went to a dealer near us they advised and highly recommended fixing the main bumper bc it was also damaged ( overlooked by rountree) so we got an estimate and I sent that over to rountree. After a few days I got a text stating it was approved and to get it fixed. Fast-forward to time to pay the Orlando dealership and rountree now refuses and acts like they never knew anything about it flipping it on me stating they have new management and they didn't know anything about it. They refuse to pay the amount due leaving me to pay for something I wasn't prepared for that ended up costing $3,400. Dallas is a liar and won't admit that he approved it and Chris from Internet sells is Rude and pretty much said too bad, deal with it.

Had an absolutely HORRIBLE experience with Rountree Moore Kia in Lake City, and specifically with Graham Dyck. Everything seemed fine when I left the dealership. I traded in my vehicle, put money down, and drove away believing everything had been handled properly. Then, about a week later, they contacted me requesting a copy of my Social Security card. I found this strange because I have purchased vehicles before and have never been required to provide the actual card after completing a deal. I wasn't comfortable texting such sensitive information, and when I expressed that concern, the staff became rude. ... Read More

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Google - Jun 1, 2026

Had an absolutely HORRIBLE experience with Rountree Moore Kia in Lake City, and specifically with Graham Dyck. Everything seemed fine when I left the dealership. I traded in my vehicle, put money down, and drove away believing everything had been handled properly. Then, about a week later, they contacted me requesting a copy of my Social Security card. I found this strange because I have purchased vehicles before and have never been required to provide the actual card after completing a deal. I wasn't comfortable texting such sensitive information, and when I expressed that concern, the staff became rude. At the time, I had also recently gone through a divorce, and my ex-husband had my Social Security card about an hour away. It took some time to get it back, but I did exactly what they requested and sent it over. Weeks passed without any communication. I reached out multiple times asking if there was anything I needed to do or if I needed to begin making payments. Graham never returned my calls. Later, I was contacted again and asked for yet another pay stub. I provided it and once again asked if everything was good since nothing had changed with my employment or income. When I contacted Melissa, the salesperson who sold me the vehicle, she was short, dismissive, and rude. Her response was basically, "You took a long time sending the Social Security card, so who knows." That was not an acceptable answer. A few days later, Graham contacted me demanding that I call him ASAP. When I explained that I was in a doctor's appointment and would need to call back afterward, he told me I needed to resend my Social Security card because I hadn't signed it. Again, this felt incredibly strange and unprofessional, but I agreed to send it as soon as I got out of my appointment. Before I even had the chance, Melissa was already messaging me demanding I send it immediately. Keep in mind that none of these issues were caused by me. These are matters that should have been handled properly by the dealership before I ever left with the vehicle. After I complied with every request, I heard absolutely nothing. Then on May 28th, I received a call from Kia Finance—the first communication I had ever received from them. I was informed that I was 26 days behind on my payments and could be sent to collections if I didn't pay immediately. I explained that this was the first time anyone had ever told me where to make a payment or that payments were due. I had received no phone calls, emails, text messages, letters, or account information. Nothing. By the time I finally learned where to make payments, I was nearly three months behind, through no fault of my own. I immediately made a payment, but I am still trying to catch up on the remaining payments and late fees that accumulated because of the dealership's failure to communicate. That is completely unacceptable. When I called Graham to discuss the situation, he became sarcastic, hostile, and raised his voice at me. I told him I would never do business with them again and would share my experience publicly. His response was essentially, "Good, we don't want your business anyway," before hanging up on me. To make matters worse, throughout the sales process Graham spent more time talking about himself than explaining my contract. He repeatedly discussed how much money he had, being single, and other personal topics that were completely irrelevant to the transaction. His behavior was extremely unprofessional and made me uncomfortable. Since sharing my experience publicly, multiple people have reached out to me claiming they had similar experiences with Graham. One individual even stated that he discussed inappropriate personal topics during their vehicle purchase process. I have documented everything and have contacted an attorney to discuss my options moving forward. If you're considering doing business with Rountree Moore Kia in Lake City, I strongly encourage you to do your research first. Based on my experience, I would never recommend this dealership to anyone.

Super helpful and professional!

Everything I’ve had done here has been perfectly described and done correctly also bought a badass Kia from them

The reason behind my high service rating is simple—Rountree-Moore KIA of Lake City consistently goes above and beyond for their customers. On this particular occasion, I had a last-minute trip come up and needed an oil change with no appointment scheduled. Despite my situation, Rob made sure I was taken care of right away. Thanks to him, I was able to be seen by the service department, have my oil changed, and get all my fluids topped off quickly and completely hassle-free. Experiences like this are exactly why I continue to trust this team. This isn’t the first ... Read More

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Google - May 23, 2026

The reason behind my high service rating is simple—Rountree-Moore KIA of Lake City consistently goes above and beyond for their customers. On this particular occasion, I had a last-minute trip come up and needed an oil change with no appointment scheduled. Despite my situation, Rob made sure I was taken care of right away. Thanks to him, I was able to be seen by the service department, have my oil changed, and get all my fluids topped off quickly and completely hassle-free. Experiences like this are exactly why I continue to trust this team. This isn’t the first time I’ve received exceptional service here, and I’m confident it won’t be the last. Rob’s professionalism and dedication truly stand out and represent exactly what KIA service should be.

Thank you Mr. Carter and Mrs. Howerton for an excellent experience on our new Kia. We appreciate your kindness, professionalism and the amazing deal.

I want to thank Destin 😊 so much for the smooth process into my 2027 Lx telluride it was a wonderful experience customer service was spectacular treatment was great to me and my daughter treated us like family, everyone was friendly smiles on everyones faces not one person didnt stop and greet us and ask if we needed anything❤️ I look forward to my time with Rountree kia 😊

Been a loyal Toyota customer for a decade but not anymore. They took great care of us at Kia.

I want to give a huge thank you to Megan P. at the service desk where my car was repaired. She was very respectful, professional, and helpful throughout the entire process. She made sure I stayed informed and did everything she could to make sure I was satisfied and happy as a customer. Good workers like Megan P. should never be taken for granted. Her patience, communication, and dedication really stood out, and I truly appreciate all the help she gave me. Thank you again for making a stressful situation much easier. employee of the year

Don't Trust Their "Inspection" on Complex Ford Powertrains. I came to this dealership seriously interested in purchasing a used Ford Expedition with the 3.5L EcoBoost engine. Before committing, I did what any responsible buyer should do — I had my own mechanic inspect the vehicle. His assessment: classic symptoms of failing cam phasers. Anyone familiar with the 3.5L EcoBoost knows this is a well-documented, expensive issue — we're talking a $3,000–$4,000+ repair. When I brought this concern to the dealership, their response was essentially: "We did our own inspection and it's not throwing any codes." Here'... Read More

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Google - Mar 6, 2026

Don't Trust Their "Inspection" on Complex Ford Powertrains. I came to this dealership seriously interested in purchasing a used Ford Expedition with the 3.5L EcoBoost engine. Before committing, I did what any responsible buyer should do — I had my own mechanic inspect the vehicle. His assessment: classic symptoms of failing cam phasers. Anyone familiar with the 3.5L EcoBoost knows this is a well-documented, expensive issue — we're talking a $3,000–$4,000+ repair. When I brought this concern to the dealership, their response was essentially: "We did our own inspection and it's not throwing any codes." Here's the problem with that answer: cam phaser failure on a 3.5 EcoBoost does not reliably trigger diagnostic codes, especially in early stages. This engine is a unique, complex platform. The symptoms are audible and behavioral — cold start rattle, timing irregularities, rough idle — not always electronic. A technician trained on Kia powertrains is simply not qualified to assess this with any real confidence, and frankly, "no codes" on a Ford EcoBoost is not a clean bill of health. It's just the beginning of the diagnostic process. What concerns me most isn't that the vehicle has a potential issue — that happens with used cars. It's that the dealership's response was dismissive and built on a flimsy technical argument, rather than acknowledging the limits of their expertise or offering a third-party Ford-certified inspection. The inevitable outcome? Some buyer who doesn't bring their own mechanic drives that Expedition off the lot, and a few months later they're looking at a massive repair bill with zero recourse. Do your due diligence. Bring your own mechanic. And if the dealership's answer to a legitimate technical concern is "no codes," walk away — because that's not a diagnosis, that's a deflection.

SERVICE DEPARTMENT EXPERIENCE I purchased my Kia many years ago through Roundtree Moore Kia in Lake City, and I have used their services for several years. Over this time, I have seen some people come and go, but their current employees are quite impressive. For example, the new Kia that I purchased at Roundtree Moore in 2019 has nearly 100,000 miles, which means my factory warranty will soon expire. I was concerned and unsure of what I should have done and or inspected before the end of my warranty. Alternatively, how could this change the future service of my vehicle? And of ... Read More

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DealerRater - Feb 18, 2026

SERVICE DEPARTMENT EXPERIENCE I purchased my Kia many years ago through Roundtree Moore Kia in Lake City, and I have used their services for several years. Over this time, I have seen some people come and go, but their current employees are quite impressive. For example, the new Kia that I purchased at Roundtree Moore in 2019 has nearly 100,000 miles, which means my factory warranty will soon expire. I was concerned and unsure of what I should have done and or inspected before the end of my warranty. Alternatively, how could this change the future service of my vehicle? And of course, the question we all want to know: how much will this cost me? Filled with unanswered questions, I called the store and spoke to an Advisor named Megan. She was amazing! She was the most helpful person that I have dealt with, not just at Kia, but surpassing all of my recent customer service experiences. What was impressive was that Megan asked me what I needed and actually took the time to listen. She then made recommendations on the services that were offered and showed me how they differed. Megan made sure to explain how each service addressed my concerns. She then created what seemed to be a personalized service plan. I was highly impressed with her knowledge and attention to detail. Lastly, she was so humble when I mentioned her great service that she was sure to give credit to Jeffery and all of the service technicians who make Rountree Moore Kia great. Thank you, Rountree Moore Kia, Megan, and Jeffery. Your service was outstanding today, and I remain your loyal customer.

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Do not bring your car here to be fixed! The worst experience. The car was brought in for transmission problems and instead of fixing the actual problem to begin with, they played a money game of saying other things were the problem. 2 other things were replaced on my dime and I was told both times that the car was fixed. Waste of time and money because it was never actually fixed until the transmission was replaced (but because it was under warranty I guess they wouldn't have made as much money on it by just doing that). Tried emailing ... Read More

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Google - Feb 6, 2026

Do not bring your car here to be fixed! The worst experience. The car was brought in for transmission problems and instead of fixing the actual problem to begin with, they played a money game of saying other things were the problem. 2 other things were replaced on my dime and I was told both times that the car was fixed. Waste of time and money because it was never actually fixed until the transmission was replaced (but because it was under warranty I guess they wouldn't have made as much money on it by just doing that). Tried emailing the owner and no response so its a big waste of time and money. Stay away

I went all the way there from Ga only for them to keep give me the run around did not even let me try to get the vehicle I actually pick online then they had my credit information and income brought out a 22 Bronco that I was interested in the guy went as far to tell me what kind of payments I would be looking at the next thing I know some other guy comes out the office and says I pulled a Subaru up I know we can get you in this for a fact only to tell them ... Read More

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Google - Jan 3, 2026

I went all the way there from Ga only for them to keep give me the run around did not even let me try to get the vehicle I actually pick online then they had my credit information and income brought out a 22 Bronco that I was interested in the guy went as far to tell me what kind of payments I would be looking at the next thing I know some other guy comes out the office and says I pulled a Subaru up I know we can get you in this for a fact only to tell them I did not like the car and it had more mileage on it that the original vehicle I picked oh but we can work this deal ifor you so I settled and said sure can't I trade it in once I make 6 payments menus I was told yes each time I was told one lie after another and to top it off I was doing two trade ins plus 500 down and still they just was playing me I paid 100 dollars to get a ride to supposedly pick the vehicle I was approved for online to have been there. From 12:00 till 3;00 and still walked away empty hand and out of the 100 dollars to get there this experience was a waste of time and money I am very disappointed in how they handled me. Then to tell me he was giving me an alot on my trade ins to make the deal work only to come back later to say I need more money down wow disappointed is an under statement!!!!!

I took my kia here for a recall and now my check engine light is on and it wasn’t on before I took it in for the recall .im not happy about this at all .they want me to bring my car to them for 3-5 business days before they can correct the problem they created.

I bought a '23 ram 2500 from them in September. I traveled from out of state to get this and it was missing a passenger side mirror. They told me that they had it already and it would be installed when I came to pick up the vehicle. I got there and no mirror. Then I was told it was due in a week, and they would get it to me. It is December now, and I HAVE TO BEG FOR AN UPDATE. Nobody will return my calls, no update on when the parts are due, and definitely no support. I feel ... Read More

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Google - Dec 22, 2025

I bought a '23 ram 2500 from them in September. I traveled from out of state to get this and it was missing a passenger side mirror. They told me that they had it already and it would be installed when I came to pick up the vehicle. I got there and no mirror. Then I was told it was due in a week, and they would get it to me. It is December now, and I HAVE TO BEG FOR AN UPDATE. Nobody will return my calls, no update on when the parts are due, and definitely no support. I feel like they got my money and could care less. DO NOT BUY FROM THEM UNLESS YOU WANT TO JUST BE A TRANSACTION WITH NO SUPPORT!!

Not buying a car from them again, I got a 2022 Toyota corolla had to jump it that day no biggie, but I've had to Jumpstart it everyday since. Ive finally got a day off and drove down. Oh you're gonna have to pay for that. Nope if I'm gonna buy a new battery I'll do it myself and not give you anything. We'll they replaced the battery at no cost to me, but it took this review to get them to realize their customer relations suck. The video is from when I went to Jumpstart ... Read More

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Google - Nov 10, 2025

Not buying a car from them again, I got a 2022 Toyota corolla had to jump it that day no biggie, but I've had to Jumpstart it everyday since. Ive finally got a day off and drove down. Oh you're gonna have to pay for that. Nope if I'm gonna buy a new battery I'll do it myself and not give you anything. We'll they replaced the battery at no cost to me, but it took this review to get them to realize their customer relations suck. The video is from when I went to Jumpstart it at the dealer to be pulled around, it was doing that. But yet it was a good battery and clearly didn't need to be replaced. (Sarcasm)

Disappointed with Roundtree Kia’s lack of attention to detail. I bought a brand-new 2025 vehicle from them just two months ago, and it already started having transmission problems. When I brought it to my local Jacksonville Kia dealership, they found several things that Roundtree Kia should have caught during their inspection, but didn’t. To their credit, Roundtree Kia did take responsibility and fixed the transmission issue, knowing it was something that should’ve been addressed before the sale. But not even 24 hours after picking the car up, the plastic under-guard under my engine fell down while I was driving ... Read More

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Google - Oct 17, 2025

Disappointed with Roundtree Kia’s lack of attention to detail. I bought a brand-new 2025 vehicle from them just two months ago, and it already started having transmission problems. When I brought it to my local Jacksonville Kia dealership, they found several things that Roundtree Kia should have caught during their inspection, but didn’t. To their credit, Roundtree Kia did take responsibility and fixed the transmission issue, knowing it was something that should’ve been addressed before the sale. But not even 24 hours after picking the car up, the plastic under-guard under my engine fell down while I was driving on the expressway at 5 a.m. They forgot to reinstall the clips after the repair, leaving me to pull over on the side of the highway and zip-tie it together just to make it home safely. While they did fix the main problem, this kind of carelessness and lack of quality control should never happen — especially from a dealership selling new vehicles. It turned what should have been an exciting new car purchase into a stressful experience.

I emailed asking for the out the door price for a used vehicle they had listed. After a few emails, and still no out the door price, just requests (or demands) for why I was asking, my phone number, my personal information, I emailed saying I wasn’t comfortable giving it to them. I never got the price for the vehicle. I felt like they were saying if I refused to give them my information (including why I wanted the price) then they didn’t want my business so I’ll be taking my business elsewhere. Update: after multiple pushy ... Read More

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Google - Aug 17, 2025

I emailed asking for the out the door price for a used vehicle they had listed. After a few emails, and still no out the door price, just requests (or demands) for why I was asking, my phone number, my personal information, I emailed saying I wasn’t comfortable giving it to them. I never got the price for the vehicle. I felt like they were saying if I refused to give them my information (including why I wanted the price) then they didn’t want my business so I’ll be taking my business elsewhere. Update: after multiple pushy emails their sales manager, Adam, finally sent a price. It was highly inflated and not even worth considering. They continue to send emails and won’t take no for an answer. I’ve had to block their emails. They said I was vague and defensive about giving out my personal information. Yeah, who isn’t? They didn’t need my credit score or address or phone number. Not to send an out the door price.

Try to make this short ,got a jeep 5 days later evap canister leaking they said two weeks for replacement said take it back so I got another jeep they tagged 9grand on to the price due to trade in and tagged the 6k for warranty that they said was included in 34k for jeep plus 9k then 6k total I signed was 43k but online said 49k for a vehicle that has 34k on it .didn’t fix the cracked windshield after 6-7 times they took jeep for 2 days,picked it up and the cracked windshield was still there he ... Read More

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Google - Aug 4, 2025

Try to make this short ,got a jeep 5 days later evap canister leaking they said two weeks for replacement said take it back so I got another jeep they tagged 9grand on to the price due to trade in and tagged the 6k for warranty that they said was included in 34k for jeep plus 9k then 6k total I signed was 43k but online said 49k for a vehicle that has 34k on it .didn’t fix the cracked windshield after 6-7 times they took jeep for 2 days,picked it up and the cracked windshield was still there he said they put resin on it but nothing was done to it at all ,asked for them to cancel warranty and here 45 days later not cancelled came back to dealer now they say they transferred that manager ….my worst experience ever,the uncontrollable shaking when approaching Roundtree Moore kia has taken a toll and I just give up on them,good luck here ,buy at your own risk..

The service department customer service is something else I made an appointment I had told the lady that I had to bring it early because I work during the week she said that's fine and I brought my keys mind you it says Patricia on the keychain so when I called on Monday to tell them that my car was there I had to leave a message I never got a phone call back waited a few days call them again they were wanting me to leave another message I was irate at this point they finally got me ... Read More

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Google - Jul 1, 2025

The service department customer service is something else I made an appointment I had told the lady that I had to bring it early because I work during the week she said that's fine and I brought my keys mind you it says Patricia on the keychain so when I called on Monday to tell them that my car was there I had to leave a message I never got a phone call back waited a few days call them again they were wanting me to leave another message I was irate at this point they finally got me in contact with Rob another circus they said the keys were on their desk but they didn't know who they belong to I said why don't you press the alarm button look inside the car and you would have known that I had an appointment with that being said there is no personal contact they leave you messages and they don't call you when I went there to pick up my vehicle they had the wrong address and the wrong email.. never again will I ever take my car there I honestly heard this was a bad place to bring my vehicle after I had already brought it there Patricia Cole

I really would not recommend them unfortunately. The salesperson that helped me was fine other than leaving me sitting there alone for about an hour and a half. Thomas the sales manager made it seem like I would have no problem getting approved for a loan which is why I took the hour and a half drive to the dealership. I even asked if they would see if I was approved completely before coming in so I didn't waste my time and gas but Thomas made it seem like it would be a huge inconvenience for them to help ... Read More

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Google - Jun 22, 2025

I really would not recommend them unfortunately. The salesperson that helped me was fine other than leaving me sitting there alone for about an hour and a half. Thomas the sales manager made it seem like I would have no problem getting approved for a loan which is why I took the hour and a half drive to the dealership. I even asked if they would see if I was approved completely before coming in so I didn't waste my time and gas but Thomas made it seem like it would be a huge inconvenience for them to help me and that I would have to come in and again that it there should be no reason why I was not approved. Once I get there I had to wait about 45 minutes and then come back and say I need a consigner and after I add in somebody else I sit there for another 45 minutes or so before they come back and tell me that I would need a different consigner and there's nothing they can do to help me I wish I would have known that before I took the hour and a half drive and wasted not only my time but my money and gas. They are supposed to get back with me if they get another vehicle in that isn't as expensive without as many miles on it that I would be able to get into but I'm not holding my breath I'm pretty sure they just told me that to get me out the door I understand their time is valuable but so is mine

Took my car to them for service, decided not to move forward with the service because of the outrageous price. Went to pick up my car and they left it unlocked in the lot, trash was left inside my car, the passenger side floor boards were full of water and mold was growing in my seats. I reached out multiple times to find out why and never received a response back.

We traded in our old Sorento for a brand new one more than a 6 weeks ago. They have not paid off my old car so I am getting notifications from the bank sayings if not paid off in 10 days they will freeze my accounts. And report me to credit bureaus.

I have bought many cars, and up until I went to pick up my car it was good... then many problems, got the run around, alot of issues! After all of it come home check the app and this brand new car has a recall, that was never mentioned, or fixed while they fixed the other issue. Absolutly disgusted, will never buy another car from this dealer... do they not check these cars before selling??

We are disgusted with this dealership. Do NOT go here they will sabotage your vehicle and also give you a run around if you need service recalls. GO SOMEWHERE ELSE!!! Today my husband was doing routine maintenance on our Kia and found the cabin air filter completely gone. We know when we last replaced it...we know for a fact the ONLY place we have taken our vehicle is for a recall / update at Kia roundtree. There is no logical explanation to remove that cabin air filter EXCEPT for sabotage!!!!! So now the fan motor is making bizarre noises and ... Read More

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Google - May 1, 2025

We are disgusted with this dealership. Do NOT go here they will sabotage your vehicle and also give you a run around if you need service recalls. GO SOMEWHERE ELSE!!! Today my husband was doing routine maintenance on our Kia and found the cabin air filter completely gone. We know when we last replaced it...we know for a fact the ONLY place we have taken our vehicle is for a recall / update at Kia roundtree. There is no logical explanation to remove that cabin air filter EXCEPT for sabotage!!!!! So now the fan motor is making bizarre noises and lo and behold we discovered there is no filter there!!! We have the receipt of when we purchased and installed that filter. There are 4 people in our family who know and saw this for a fact. We do and have done ALL of our 2021 kia's maintenance (since we purchased 4 years ago )except the computer updates for the very this very reason!!!! We dont trust alot of mechanics/ dealership's....there is so much crookedness and corruption this is appalling!!!!! Also, we called last week regarding the piston ring inspection replacement whatever recall campaign and got a run around. We live in the sticks of florida and would have to leave our only car in for an overnight test. How do we get home from dropping it off??? Walk!!!! They dealership wouldn't let us have a loaner vehicle to get home or go to work unless the motor has to be replaced!!! Great "service". Please heed my warnings and do not have anything to do with this dealership. I am making this public review as a helper to anyone because i cant stand corruption and crooked business practices. Please save yourselves and DONT GO TO KIA ROUNDTREE FOR ANYTHING!!!!

Went to the dealership on 4/12 to buy a used truck. Everything went well signed paperwork to the agreed terms with the salesman and shook hands on the deal. 5 minutes later he returned and said his manager could no longer make the deal we shook hands on and signed on. The dealership lied and went back on a deal. I would never recommend anyone do any business with this dealership.

Roundtree Moore Kia Review Long story short: I bought the car, but the purchasing experience was not pleasant. I’ll avoid working with this dealer again. I saw their ad online for a car and reached out. I explained I lived in Jacksonville and visiting their dealership would be 3 hours round trip. Thomas O’Sullivan worked with me over email and Vincent Battista worked with me through text for hours in the morning. This was the best part of the buying process. It was very convenient that they were able to talk numbers while I was at work. The whole ... Read More

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Google - Mar 1, 2025

Roundtree Moore Kia Review Long story short: I bought the car, but the purchasing experience was not pleasant. I’ll avoid working with this dealer again. I saw their ad online for a car and reached out. I explained I lived in Jacksonville and visiting their dealership would be 3 hours round trip. Thomas O’Sullivan worked with me over email and Vincent Battista worked with me through text for hours in the morning. This was the best part of the buying process. It was very convenient that they were able to talk numbers while I was at work. The whole goal was to avoid driving from Jacksonville to Lake City and back if a purchase wasn’t likely. Thomas, Vincent, and I sent dozens of emails and messages back and forth. They responded quickly and I set an appointment that same day to test drive their car and get an in-person appraisal of my trade. My wife and I drove to Lake City and met Vincent in their parking lot. When he introduced himself, he explained the car I came to purchase was considered family. The first owner was related to a staff member and the dealership knew the car very well. We walked around the car and immediately noticed the damage to the front bumper. It’s a pretty good scrape and it’s clear there is separation at the fender line on either side. No impact to function at all. In fact, in the end, it wasn’t enough to be a dealbreaker. I still bought the car. Not once, in any of the many communications, did the salespeople I was working with mention the car had minor cosmetic damage in the front. No additional photos other than what was online were sent. They had my trade pics, payoff, and credit app. I was approved and the numbers were close to where we needed to be. I sent copies of my insurance and drivers license before I even got in the car to drive to their dealership. As far as we had made it in the trust process, nobody was upfront about something that was going to be very obvious the minute I saw the car in-person. While I was there I never saw or talked to anyone but Vincent. His responses to our questions about the damage indicated they knew about it. When I asked if could get an appraisal for the repair, they had it available in less than a minute. We were told “a vendor takes the pictures we post online” as for why the damage wasn’t clearly visible in the ad. Nobody accepted responsibility for why the damage was a surprise. Just evasion and promises for “a good deal on the repair since all the collision guys buy their cars from me, so I can work something out.” I bought the car from Roundtree Moore Kia, but I wasn’t sold anything. I didn’t have a point of contact that was looking out for me or considering the buying experience. It came across as just another dealership that prioritizes sales over buying experience. If that means they might have to avoid being transparent or upfront sometimes, it is what it is, selling is the priority. I know it doesn’t have to be this way. I bought a car from Alan Ragnut at Coggin Honda Deland in July 2024. We did everything over email and never spoke in-person until he greeted me at our appointment. No surprises, no rehashing the numbers, or pressure. Just a focus on a trust-building, fair buying experience.

They are happy to sell you a car, but do not return phone calls or correct issues. Wish we had gone to a different dealership for our purchase.

Look! We bought a brand new KIA from this dealership and done every bit of service with the dealership since we bought the car and when they did all the recalls the very next morning our KIA caught on fire! Electrical issue! smoking from under the passenger seat, melting wires! They towed it back and kept it for 54 days! and when we went to pick it up they had bypassed things to just get it to work partially and never fixed it 100%! KIA DEALERSHIP put 1,606 EXTRA MILES on OUR car and basically lied and stole from us! This was the ... Read More

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Google - Feb 14, 2025

Look! We bought a brand new KIA from this dealership and done every bit of service with the dealership since we bought the car and when they did all the recalls the very next morning our KIA caught on fire! Electrical issue! smoking from under the passenger seat, melting wires! They towed it back and kept it for 54 days! and when we went to pick it up they had bypassed things to just get it to work partially and never fixed it 100%! KIA DEALERSHIP put 1,606 EXTRA MILES on OUR car and basically lied and stole from us! This was the first brand new car I bought for my Wife (Army Veteran)and 3 Kids! Do not trust this dealership! After everything we are still fighting with KIA over this issue and they have not done anything! Anything about it! Extremely upset! We have been fighting since Sept. 2024! Please spread the word! This is not a good dealership and they are flat out wrong! I'm a hard working husband of three kids who bought our VERY first new car and nicest car for them to be safe in and enjoy! And this is how KIA treats us!! Lieing and stealing from us! Shame On KIA! everyone up at that dealership! We are not done yet! You have to make it right!!!

They tried to add on a package I didn't want and sell me an overpriced car with scrape marks on the side. I told them that I wanted to pay cash and I was told they prefer to finance. Instead of showing me more options they told me to have a nice day and last remarked I should just try and find a cheaper car. I ended up finding a car in the same color, year, make and model from a more friendly dealership. I never even received a follow up call from them.

Worst service and web of lies… i will never had to deal with purchasing a car out of state again!! It started with the suv being delivered from out of state once the vehicle gets here it has a dent on the driver fender and gas tank I noticed it immediately so i asked to them to fix it after driving I noticed a squeak in the brakes so I asked to them to fix that bunch of more lies mean time the paper tag was so flimsy it blew off the vehicle I aka to send a new tag ... Read More

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Google - Jan 10, 2025

Worst service and web of lies… i will never had to deal with purchasing a car out of state again!! It started with the suv being delivered from out of state once the vehicle gets here it has a dent on the driver fender and gas tank I noticed it immediately so i asked to them to fix it after driving I noticed a squeak in the brakes so I asked to them to fix that bunch of more lies mean time the paper tag was so flimsy it blew off the vehicle I aka to send a new tag they never did it was a game of cat and mouse to get someone to speak to me they fixed nothing said it was as is even on the brakes service is a part of the lemon law I have 2 and 6 year old riding in this vehicle so if Daniel Jose and Andre are completely con artist and have no respect for the working people … they only care about a dollar they sold me a lemon and jack the price up I have yet to receive the temporary tag or the gas tank replacement soo if you see them on any web site run!!!! Way as fast as you can to prevent the problems I had to deal with and still countering

Horrible service center. Would never recommend. Technicians had my car 2 hours and never even started repair.

Will never take my vehicle back to this dealership for service or buy another Kia product. In 2 years my Telluride has been in the shop at least four times, three of which were due to the check engine light coming on. Was told the problem was fixed with $500 worth of work put in only for the light to come back on 2 weeks later. No explanation was given as to why the light came back on and I was sent on my way. Another few weeks pass and the light comes BACK on. Again no explanation why but was conned into ... Read More

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Google - Dec 6, 2024

Will never take my vehicle back to this dealership for service or buy another Kia product. In 2 years my Telluride has been in the shop at least four times, three of which were due to the check engine light coming on. Was told the problem was fixed with $500 worth of work put in only for the light to come back on 2 weeks later. No explanation was given as to why the light came back on and I was sent on my way. Another few weeks pass and the light comes BACK on. Again no explanation why but was conned into changing transmission fluid without being given an estimate on the cost. $700 later, including the diagnostic fee, and still no reason as to why the check engine continues to come on. Fast forward a few months and the car completely shuts off while driving, losing all power. Because the car started and was drivable, service department stated they couldn’t replicate the problem, again they couldn’t find anything wrong with it. Took the vehicle somewhere else who found it was losing oil and was fixed. Fast forward to today, the final straw occurred when I took my car in because the speedometer stopped working while driving on the interstate. Service advisor claimed that they were behind and since the car was operational at that moment, they would not be able to look at it at all. No solution was offered. Long story short, service department never seems to know how to fix a problem but has no issue taking your money. I’ve put over $2k worth of work into this car and it’s still a toss up on whether it’ll run right. Between the several recalls and constant electrical issues I’ve dealt with, I’m scared to drive this death trap of a vehicle with my child inside.

Experience with this dealership is TERRIBLE!!! Dropped off my car a MONTH AGO!! No one ever got back in touch with me!! About my car!! Spoke To a Lady yesterday and she tried to say that they were calling the wrong number!! I’ve never had a number starting with 374!! I’m calling BS!! Still waiting after a month to be told something about my VEHICLE….

I had a terrible experience with this car dealership. I returned a car and was told I would get a check for the down payment and for the insurance. This ended up being a three month process filled w lies and miscommunication. Nor did I get the amount I was originally told. I could type so much more but it’s not worth it. Try another Kia.

Kado is absolutely amazing, he was super personable and understanding. The managers on the other hand are pathetic. I bought a “brand new” 2025 Kia seltos, the vehicle I got had 500 miles, where on my paperwork it said the car had 5 miles.When leaving the dealership after trading my vehicle, I went home and noticed the rim was curbed, my mistake for not inspecting the vehicle before leaving, nevertheless I messaged Kado immediately, (10 minutes after leaving) and he was in touch with the managers asap trying to help me fix this issue, I came in 3 days later with good faith they ... Read More

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Google - Sep 30, 2024

Kado is absolutely amazing, he was super personable and understanding. The managers on the other hand are pathetic. I bought a “brand new” 2025 Kia seltos, the vehicle I got had 500 miles, where on my paperwork it said the car had 5 miles.When leaving the dealership after trading my vehicle, I went home and noticed the rim was curbed, my mistake for not inspecting the vehicle before leaving, nevertheless I messaged Kado immediately, (10 minutes after leaving) and he was in touch with the managers asap trying to help me fix this issue, I came in 3 days later with good faith they would simply fix this issue and be done with it, instead, they told me it wasn’t like this when I left and that my warranty doesn’t cover it and they’d get me a price on it. Brand new vehicle which had 3 phones saved in the Bluetooth to the car, mud in the back, a knick in the fabric on the door, but a brand new car. It’s absolutely ridiculous and while Kado was fantastic, rountree Moore is awful. Our attorneys will be looking into this issue. So sad they couldn’t be bothered to fix this issue for someone spending so much on a “new” vehicle.

Bought a 2023 kia sportage x line last April. This April, a year later the AC started to mess up. I was able to make an appointment and could not get in touch with anyone after dropping it off to get looked at. I finally just showed up and they told me I would possibly have to have a whole new AC system installed. I was then told I would have to wait 24- 48hrs to hear back as they waited for Kia corporate to get back. It’s been 2 weeks? I have attempted to call several times, we get transferred ... Read More

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Google - May 15, 2024

Bought a 2023 kia sportage x line last April. This April, a year later the AC started to mess up. I was able to make an appointment and could not get in touch with anyone after dropping it off to get looked at. I finally just showed up and they told me I would possibly have to have a whole new AC system installed. I was then told I would have to wait 24- 48hrs to hear back as they waited for Kia corporate to get back. It’s been 2 weeks? I have attempted to call several times, we get transferred to the service department and there is no answer, call back and they say they will leave a message for them and they will call back. No call back. I then went out of town and missed a call from the service department and it was at 8 pm. Since then I have tried and tried to get in touch again and nothing. Maybe writing this review will have someone finally get in touch and maybe answer the phone? It is mid May and HOT! I need AC! Absolutely ridiculous customer service!!!

I emailed them about a car that I was interested in they sent me the buyers orders with the out the door price on it went for a test drive on Saturday and told them I’ll be back on Monday because I would have the check to purchase the car I’m financing through my bank they didn’t like that because they want to make more money when you finance through them but anyways Monday comes my salesperson JCobi emails me asking what time I was coming in I told him I didn’t know because I had ... Read More

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Google - Apr 2, 2024

I emailed them about a car that I was interested in they sent me the buyers orders with the out the door price on it went for a test drive on Saturday and told them I’ll be back on Monday because I would have the check to purchase the car I’m financing through my bank they didn’t like that because they want to make more money when you finance through them but anyways Monday comes my salesperson JCobi emails me asking what time I was coming in I told him I didn’t know because I had to find a ride over to Lake City since I live in Ocala which is an hour and 40 mins away he said okay just let me know call him around 2pm and told him I’ll be there at 4 or 5 because I found a ride even emailed Thomas to let him know I was running late because my sister had caught a flat tire anyways I get there and my salesperson wasn’t there so I sat down with a new guy and I told him why I was there and he said okay let me run back to my manager comes back to me and said oh the car was sold 30 mins ago but I seen it still on the lot I flipped out because it’s shady and nobody ever contacted me about it being sold there bunch of liars and shady people I even called to get a corporate number and they don’t have nothing to provide me look elsewhere

I do not recommend to buy a car from this place because Mr. Thomas the area manager did not want to sell me a vehicle that I already went through my bank to get approved for the vehicle by the time that I showed up for the appointment they said the car was still 30 minutes ago this was the worst experience

NEVER again. They will lie to your face while wearing a smile on theirs. When I was about to walk out the door to go home with my new-to-me truck, they lied to my face saying they needed to keep the vehicle to "put one part on it" and would send me home in a loaner for "one night - it will be ready first thing in the morning." I asked what part and was told "The UCI" Funny thing is the UCI is not a part. It's a Used Car Inspection. I ... Read More

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Google - Mar 14, 2024

NEVER again. They will lie to your face while wearing a smile on theirs. When I was about to walk out the door to go home with my new-to-me truck, they lied to my face saying they needed to keep the vehicle to "put one part on it" and would send me home in a loaner for "one night - it will be ready first thing in the morning." I asked what part and was told "The UCI" Funny thing is the UCI is not a part. It's a Used Car Inspection. I text several times during the day for updates and was NEVER told the truck would not be ready for yet another day. Now the new reason is they ordered tires for it and they won't be in until tomorrow. I appreciate the tires, I guarantee I'm paying for them in the cost... its the lack of communication and lies to keep the truck for who knows how long to fix who knows what else. NEVER AGAIN.